A wave of failed sign-ins on June 9, 2026 left contractors locked out for hours.
The cause was an Auth0 outage that broke the buildertrend login flow from 08:25 to 15:18 CDT.
That single incident is why “buildertrend login not working” started trending again.
Here is what happened and how you get back in fast.
Key Takeaways
- The June 9 Auth0 failure disrupted buildertrend login access for nearly seven hours before full recovery.
- Status updates confirmed users were fully able to log in by 15:18 CDT the same day.
- Most lockouts since then trace back to wrong credentials or scheduled maintenance, not a platform outage.
What actually broke on June 9?
The login page looked fine until the identity provider failed behind it.
We found the disruption sat with Auth0, the service that verifies your credentials, not with the dashboard itself.
Our analysis suggests the failure was authentication-side, which explains why passwords looked correct but still rejected.
Recent incident history
| Date | Incident | Duration | Status |
| Jun 28, 2026 | Underwriting Maintenance (Scheduled) | 06:00–08:00 CDT | Completed |
| Jun 9, 2026 | Auth0 login failures | 08:25–15:18 CDT | Resolved |
| Jun 7, 2026 | Payments Onboarding (Scheduled) | 06:00–08:00 CDT | Completed |
| Apr 19, 2026 | System Maintenance (Scheduled) | 07:00–08:00 CDT | Completed |
The pattern is clear.
Most disruptions are short, scheduled, and tied to a window you can plan around.
The Auth0 event was the only unplanned buildertrend login failure in the period.
How do you log in correctly today?
Now that access is restored, the next question is doing the buildertrend login without errors.
Follow these steps at the official portal.
| Step | Action | Details |
| 1 | Open the portal | Go to buildertrend.net in a current browser |
| 2 | Enter email | Type the email address tied to your account |
| 3 | Enter password | Use Show password to confirm spelling |
| 4 | Click Login | Wait for the dashboard to load fully |
| 5 | Switch builder | If linked, pick a company from the top-left dropdown |
That is the full flow.
Skip the saved-bookmark shortcut if it points to an old URL.
How do new users get access?
There is no open self-signup here.
Buildertrend is invite or demo-based, so new users request access first.
| Step | Action | Details |
| 1 | Request a demo | Click Interested in Buildertrend? Learn more on the login page |
| 2 | Submit details | Add your company and role information |
| 3 | Accept invite | Subcontractors follow the invitation email link |
| 4 | Set credentials | Choose Login with existing username and password if you have one |
| 5 | Confirm access | A builder dropdown appears once linked |
How do you reset a forgotten password?
A wrong password is the most common lockout once outages are ruled out.
The reset takes under a minute.
| Step | Action | Details |
| 1 | Click the link | Select Forgot your password? on buildertrend.net |
| 2 | Enter email | Submit the registered email address |
| 3 | Check inbox | Open the password reset email from Buildertrend |
| 4 | Set new password | Avoid the too weak warning with mixed characters |
| 5 | Log back in | Return to the buildertrend login page and sign in |
You can also reset from inside your account.
Open Settings from your User Icon, then select Change Password and click Save.
What fixes the most common login errors?
Industry insiders are noting that most “buildertrend login failed” reports are local, not platform-wide.
Match your error to the fix below before you call support.
| Error | Likely Cause | Quick Fix |
| Login failed during outage | Auth0 / server incident | Check status.buildertrend.net, wait, retry |
| Wrong password | Typo or old credential | Use Forgot your password? to reset |
| Account locked | Too many failed attempts | Wait, then reset password |
| Page won’t load | Cache or old URL | Clear cache, open buildertrend.net fresh |
| Can’t switch builders | Portals not linked | Use the invitation email to link accounts |
If none of these clear it, the problem is account-side.
That is when you escalate.
Where do you get direct support?
Self-fixes cover most cases, but some lockouts need a human.
Buildertrend support runs Monday to Friday, 8:00am–5:00pm CST.
- Phone: 1-888-415-7149
- Email:support@buildertrend.com
- Status: status.buildertrend.net for live incident updates
The bottom line
The June 9 buildertrend login failure was real, short, and fully resolved the same day.
If you’ve been following the status page, this won’t come as a surprise.
Most lockouts since then are credential or cache issues you can fix in minutes.
Bookmark the status page, keep your password current, and the next buildertrend login should go through clean.
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