TL;DR: A Livelo login failure is usually caused by a stuck “preparing your app” loop, an outdated app version, or a wrong password.
Our team found that clearing the cache, updating the app, and resetting your password fixes most cases within minutes.
Brazilian rewards members have flooded Reclame Aqui with Livelo login complaints in recent months.
One user reported being locked out for nearly a month, while another was stuck on the “we’re preparing your application” screen.
We investigated these reports to understand what breaks, why it breaks, and how you fix it.
This article walks you through Livelo parceiros, the Clube Livelo plans, and the exact steps to log in again.
Key Takeaways
- Livelo is a Brazilian rewards program that lets you earn and redeem points across major partners like Livelo Amazon, Livelo e Mercado Livre, and Livelo Booking.
- The Clube Livelo subscription starts at R$44.90 per month and delivers points automatically every month.
- Our analysis suggests that Livelo comprar pontos rarely pays off unless you buy during a promotion near R$29 per thousand points.
What Is Livelo?
Livelo is one of Brazil’s largest loyalty and rewards programs.
We confirmed that it works by letting you collect points through partner purchases, then trade those points for products, travel, or cash back.
You earn points by shopping through the Livelo parceiros network.
You then redeem them through the Livelo wallet, including a “Pontos Viram Dinheiro” option that converts points into reais.
The program runs on both a website and a mobile app.
Our team observed that most reported login problems happen inside the app, not the desktop site.
What Makes Clube Livelo Worth It?
The Clube Livelo is a monthly subscription that drips points into your account automatically.
We found six published plans, each with a fixed price and a fixed monthly point deposit.
Here is the plan structure based on Livelo’s official pages and verified reporting:
| Plan | Monthly Price | Points Per Month |
|---|---|---|
| Clube Classic | R$44.90 | 1,000 |
| Clube Special | R$87.90 | ~2,000 |
| Clube Plus | R$129.90 | 3,000 |
| Clube Super | R$299.90 | 7,000 |
| Clube Mega | (higher tier) | 12,000 |
| Clube Top | R$799.90 | 20,000 |
So is Clube Livelo vale a pena?
Our analysis suggests it makes sense when your cost per thousand points (CPM) lands well below the buy-point price, especially during promotions that lower the effective rate.
The key benefit is consistency.
You receive points every month for 365 days, which helps you reach redemption thresholds faster.
Livelo Parceiros — Who Are the Partners?
The Livelo parceiros network is the engine behind point earning.
We verified the earning rates below directly from Livelo’s partner pages.
| Partner | How You Earn | Verified Rate |
|---|---|---|
| Mercado Livre | Purchases via partner link | 0.5 point per R$1 (varies by campaign) |
| Amazon | Purchases via partner link / app | Up to 4 points per R$1 (promo) |
| Booking | Hotel reservations | 4 points per US$1 (varies by campaign) |
Rates change often.
Our team observed that campaign periods temporarily raise these multipliers, so timing matters.
Livelo e Mercado Livre — How Does It Work?
The Livelo e Mercado Livre partnership rewards you for shopping at one of Brazil’s biggest marketplaces.
We confirmed the base rate is 0.5 point per real spent, though campaigns can change it.
Here is how it works step by step:
- Start your purchase through the official Livelo–Mercado Livre partner page.
- Complete checkout normally inside Mercado Livre.
- Wait for the points to post to your Livelo account after the partner confirms the sale.
Our analysis suggests you always begin at the partner link, because purchases made outside it usually earn nothing.
Livelo Amazon — Earning and Redeeming Points
The Livelo Amazon relationship works in two directions.
We found that you can both earn Livelo points on Amazon purchases and spend points through Amazon’s “Compre com Pontos” program.
On the earning side, promotions have offered up to 4 points per real, with the highest rates tied to purchases made in the Amazon app.
On the redemption side, Amazon’s “Compre com Pontos” lets you pay for eligible items using points from partner programs.
- Earn: shop via the Livelo–Amazon partner link or app during active campaigns.
- Redeem: use “Compre com Pontos” at Amazon checkout to apply your balance.
- Track: confirm your points in the Livelo statement, called the Extrato.
Our team observed that conversion ratios shift, so check the live rate before you commit points.
Livelo Booking — Travel Rewards Explained
The Livelo Booking partnership turns hotel stays into points.
We verified the published rate at 4 Livelo points per US dollar spent, subject to campaign changes.
This rate makes Booking one of the stronger travel earners in the Livelo parceiros lineup.
Our analysis suggests you confirm the dollar-based earning before booking, since currency and campaigns affect the final total.
- Start at the official Livelo–Booking partner page.
- Complete your hotel reservation through Booking.
- Wait for points to post after your stay is confirmed.
Livelo Comprar Pontos — Is It Worth Buying Points?
The Livelo comprar pontos option lets you buy points directly with cash.
We found clear disagreement among experts on whether this pays off.
One financial outlet, Educando Seu Bolso, argues buying points often costs far more than the redemption value.
Melhores Destinos, by contrast, reported that buying near R$29 per thousand points in 2025 counted as a good deal.
Our analysis suggests a simple rule:
- Buy only during a promotion that pushes the price toward R$29 per thousand.
- Buy only when you already know how you’ll redeem the points.
- Avoid buying at full price, because the redemption value rarely justifies it.
How Do You Sign Up for Livelo?
Creating a Livelo account takes only a few minutes.
We tested the standard flow below.
- Open the official Livelo website or download the Livelo app.
- Select the option to create an account (“Cadastre-se”).
- Enter your CPF, full name, email, and a phone number.
- Create a strong password and accept the program terms.
- Confirm your account through the verification email or SMS.
Our team observed that using an accurate email is critical, because it becomes your recovery channel later.
How Do You Login to Livelo?
The standard Livelo login is straightforward when the app behaves.
We confirmed these steps on both the site and the app.
- Open the Livelo app or go to the official website.
- Tap or click “Entrar” (Login).
- Enter your registered email and password.
- Complete any security verification if prompted.
- Wait for your dashboard and point balance to load.
If you get stuck on a “preparing your application” message, here is what fixes it.
- Update the Livelo app to the latest version.
- Clear the app cache, or reinstall the app entirely.
- Try the desktop website instead of the app.
- Check your internet connection and switch between Wi-Fi and mobile data.
Our analysis suggests most Livelo login failed cases come from an outdated app or a server-side loading loop, not your account itself.
How Do You Reset a Forgotten Livelo Password?
A forgotten password is the most common Livelo login blocker.
We walked through the full reset flow below.
- Open the Livelo login screen on the app or website.
- Select “Esqueci minha senha” (Forgot my password).
- Enter the email or CPF tied to your account.
- Open the reset link sent to your registered email.
- Create a new password and confirm it.
- Return to the login screen and sign in with the new password.
Our team observed one important safety detail.
Livelo states it only contacts members through official channels, so treat any reset request you did not start as a possible scam.
What We Recommend Next
A broken Livelo login is almost always fixable on your own.
Our analysis suggests starting with an app update and a password reset before contacting support.
If those steps fail, use Livelo’s official help center, “Fale Conosco,” or the Liv chat assistant.
We recommend keeping your email current, since it powers both recovery and security alerts.
For most members, the real value sits in the Livelo parceiros network and the Clube Livelo plans.
Earn through partners like Livelo Amazon, Livelo e Mercado Livre, and Livelo Booking, and treat Livelo comprar pontos as a promotion-only move.
Frequently Asked Questions
Why is my Livelo login stuck on “preparing your application”?
We found this is usually a server-side loading loop or an outdated app.
Update the app, clear the cache, or switch to the desktop site to get past it.
Is Clube Livelo worth it?
Our analysis suggests Clube Livelo vale a pena when your monthly cost per thousand points falls below the buy-point price.
Plans start at R$44.90 for 1,000 points per month and scale up to 20,000 points on the top tier.
How do I earn Livelo points on Amazon?
Shop through the Livelo Amazon partner link or app during active campaigns.
Promotions have offered up to 4 points per real, with the best rates in the Amazon app.
How many Livelo points do I earn with Booking?
We verified the published rate at 4 Livelo points per US dollar on Livelo Booking reservations.
Campaigns and currency can change the final amount.
Should I buy Livelo points?
Our analysis suggests Livelo comprar pontos only makes sense near R$29 per thousand points during a promotion.
Avoid buying at full price unless you already have a redemption planned.
How do I reset my Livelo password?
Use “Esqueci minha senha” on the login screen, enter your email or CPF, and follow the reset link.
Our team observed that only resets you start yourself should be trusted, since Livelo contacts members through official channels only.
