RoundPoint Mortgage Login is the main gateway to the You Are Home™ portal of RoundPoint Mortgage Servicing LLC, a leading US mortgage servicing company . In 2025, RoundPoint Mortgage enhanced the digital experience for its millions of customers with new security features and a mobile-friendly interface .
What is RoundPoint Mortgage?
RoundPoint Mortgage Servicing LLC is a leading non-bank mortgage servicing company in the United States, founded in 2007 and acquired by Two Harbors Investment Corp (NYSE: TWO) in 2023. The company serves nearly one million American homeowners and is recognized as a leading servicer of conventional mortgages .
“Feel at Home with your Mortgage” is the company’s core motto , serving as a trusted companion to customers throughout their entire journey to homeownership.
Steps for RoundPoint Mortgage Login
The RoundPoint Mortgage Login process is very simple and secure . Follow these steps to log in to your You Are Home™ account:
- Go to roundpointmortgage.com in any web browser .
- Click on the “Sign In” button at the top right of the homepage .
- Enter your registered username or email address .
- Enter your secure password .
- Select the “I Agree” checkbox and click “Login” .
Once this process is complete, you will be taken to the You Are Home™ dashboard , where you can access your loan details, payment history, and other important information .
RoundPoint Mortgage Account Registration Steps
The process for creating a You Are Home™ account for new customers is as follows:
- Go to RoundPoint Mortgage’s home website .
- Click on the “Register Your Account” link under the Login box .
- Enter your last name .
- Enter your full Social Security Number .
- Enter the ZIP code of your property .
- Confirm the phone number and email address found by the system .
- For verification, receive a verification code via email, text, or phone call.
- Complete the registration by entering the code provided .
After completing these steps, your account will be activated immediately .
RoundPoint Mortgage Forgot Password
If you’ve forgotten your password, follow these steps to reset it:
- Click on the “Forgot Password?” link on the login page .
- Enter your registered username or email .
- Click on the “Submit” button .
- Click on the password reset link sent to your email .
- Create a new strong password and confirm it .
“If you believe your username or password has been compromised, you must notify us immediately,” the company’s security policy states.
RoundPoint Mobile App: You Are Home™
RoundPoint has made significant updates to its mobile app in 2025. The You Are Home™ mobile app is available on the Google Play Store with a 2.8 rating and includes the following features:
- Secure electronic access to essential loan documents
- Setup of one-time and recurring payments
- Personalized property value reporting and area trends
- Paperless statement option to eliminate clutter
This app, with 50,000+ downloads, offers customers complete mortgage management in the palm of their hands .
Payment Options and Security
RoundPoint Mortgage offers a variety of payment methods including:
- Online payments via You Are Home™ platform
- Automatic ACH recurring payments
- Phone payments (877-426-8805)
- MoneyGram cash payments (receiver code: 7302)
- Mail payments to Dallas, TX processing center
In 2025, the company implemented enhanced security measures , including two-factor authentication and encrypted data transmission .
RoundPoint Mortgage Transfer Process
When your loan is transferred to RoundPoint , the company follows an onboarding process of 7-10 business days . During this time:
- Your previous servicer sends a goodbye letter .
- RoundPoint begins formal onboarding
- Welcome letter and first billing statement are sent.
- Late fees and credit reporting remain suspended during the 60-day transition period.
Customer Service and Support
RoundPoint Mortgage provides 24/7 customer support :
- Phone Support: (877) 426-8805 (M-F: 8am-9pm ET, Saturday: 10am-3pm ET)
- Email Support: customercare@roundpointmortgage.com
- Mailing Address: P.O. Box 19409, Charlotte, NC 28219-9409
The company also offers mortgage assistance programs , including forbearance, modification, and repayment plans.
FAQs
Is RoundPoint Mortgage Login free?
Yes, You Are Home™ account registration and login service is completely free. There are no monthly fees.
Can the password be pasted on the mobile app?
Some users have reported that clipboard functionality was disabled in the 2025 update, which was done for security enhancement.
What to do if you have problems logging in?
Try a username/password reset first, or call customer service at (877) 426-8805.
How long does an account transfer take?
There is usually an onboarding period of 7-10 business days and a 60-day transition period.
Does auto-pay continue during transfer?
No, auto-pay will be automatically canceled during the transfer, and you will have to set it up again.
“This is an exciting and transformative acquisition for our company. RoundPoint’s highly experienced team and best-in-class operational platform is an excellent fit with Two Harbors,” Bill Greenberg, The President and CEO of Two Harbors said.
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